Following Dr. Bonnie Henry’s latest COVID-19 orders, masks are now mandatory in our clinic for all persons over age 2. They can be removed when treatment is being performed but must be worn throughout the clinic otherwise. Those with a medical condition that prevents them from wearing a mask will be required to wear a face shield. We will continue to update you as the situation evolves. Thank you for your patience with our extra COVID precautions.
In response to BC opening up dental offices in Phase 2 of the Reopening Plan, we are excited to announce that we are seeing patients again! Please bear with us as we enter this new phase and adapt to all of the new protocols we have put in place.
We have missed seeing your smiling faces so much! It is really hard to believe that we last saw patients in the middle of March. We truly hope that you all were safe and healthy through all of this and those that had dental emergencies, we will be seeing you first!
It has been really hard on me to not be able to treat your pain and discomfort. I became a dentist so that I could help people – I know that closing our office through this time has helped flatten the curve in BC and has been worth it in that respect, but it does sting to not be able to help our amazing patients when they need us. We really do love treating our patients!
New Protocols
So, in order to help our amazing patients and keep our patients and team as healthy as possible, we have instituted new protocols around the office:
When you speak to our team members on the phone to schedule or confirm an appointment, they will be asking you screening questions to see if it is appropriate for us to see you for a dental appointment. This is a precaution we are taking to be able to protect our patients and team members.
If you are sick, have been in contact with someone with suspected or diagnosed COVID-19 or have returned from outside of Canada in the last 14 days, please reschedule your dental appointment for 14 days from now.
Please wear a mask to your appointment.
We ask that you do not come more than 5 minutes early for your appointment as we are trying to minimize the number of people in the office at one time.
Please come alone to your appointment – leave kids and spouses at home where possible. If you must bring a parent/caregiver due to your child’s age or the patient requiring assistance, please only bring one caregiver to minimize the number of people in the office at one time.
When you enter the office, please wait at our screening station directly inside the door. A team member will offer you hand sanitizer and go through the screening questions with you again. They will then take your temperature. If nothing out of the ordinary comes up with this screening, you will be taken to your room. In the room, we will also be taking a reading of your oxygen saturation ( a simple finger test ). All of these screening measures are to ensure it is safe for us to treat you during this time.
Any patient who is suspected of having COVID-19 will be rescheduled for 14 days. If they have a dental emergency, we will arrange to manage them over the phone or arrange for emergency treatment in a facility that is set up to manage COVID-19 patients.
Prior to dental treatment, we will have you do a rinse with a hydrogen peroxide solution.
Please maintain physical distancing of at least 2 meters (6 feet) while in the office.
We have removed most of the chairs from our reception area to allow for proper physical distancing and placed decals on the floor as a reminder.
We have installed a barrier in the reception area to protect our reception team.
We have made the decision to go above and beyond the current government recommendations for personal protective equipment (PPE) in the dental field. We feel it is important to go the extra step during Phase 2 of reopening to keep both our team and our patients healthy. So you will notice that our team is wearing gowns and face shields during your appointment in addition to our usual masks and gloves. Please bear with us while we get used to wearing all of this for your treatment. We wear new gowns, masks and gloves for each patient and disinfect our face shields and eye wear between patients.
We have always had a high standard for infection control and prevention in our office. All dental tools are heat-sterilized between patients and all treatment rooms are disinfected between patients. We will continue to follow our high level of this as well as increasing the frequency that we clean common areas such as door knobs, reception room chairs and reception counters.
For the time being, we may be modifying how we do some of our procedures to limit the risk of transmission of COVID-19, so please bear with us when things are done a little differently than usual.
For patients with preexisting conditions that put them at higher risk, please inform us when we call to schedule an appointment. Common conditions that put you at higher risk for COVID-19 include:
Over the age of 70
Lung disease
Heart disease
Diabetes
Immunocompromised or Immunosuppressed patients
Please, if you have any questions or concerns about our new protocols, please ask us. This is an unprecedented situation that we are all learning about as we go and following the recommendations of our Provincial Health Officer, WorkSafe BC, the BC Centre for Disease Control and the College of Dental Surgeons of BC. As the situation in BC changes and (hopefully) we continue to move forwards into Phase 3 and beyond, we will begin to relax some of our extra precautions back to a more normal level of infection control and prevention.
Rebooking Appointments
You missed your appointment with us…now what?
We are working our way through our list of patients who need appointments for dental treatment and for cleanings. Shirley is on the phone calling away to get ahold of everyone and get them scheduled. It will take us a bit of time to get everyone caught up but we will get there. I promise, we haven’t forgotten about you.
If you would like to be seen sooner or have a dental issue you think we should look at, please call the office at 250-762-2223 Monday to Wednesday 8:00-4:30 and Thursday 7:00-3:30. You can also email us at info@kelownafamilydental.ca.
As we all know, this is a very fluid situation that has the potential to change daily. We are monitoring the recommendations for our field and will adjust our protocols as needed accordingly.
Thank you everyone for your understanding during our closure these last few months. We know it has been a hard time for most people with closures of services, concerns about the health and wellbeing of family and friends and loss of work for many. We truly appreciate your support and confidence in our dental practice and are looking forward to seeing you all.
Sincerely,
Dr. Robyn Moreau, Dr. Tom Martin and the whole team at Kelowna Family Dental
As the Province of BC has lifted the shutdown on non-essential dental services, we are busy preparing our plan to reopen our dental office safely. Our primary concern is the health and safety of our patients and team. Please bear with us while we source the extra PPE we are implementing to keep everyone safe. We will update you once we have a set opening date. Right now, we are subject to shipping times.
May 14, 2020
We continue to patiently wait for an update on when we can reopen from the Provincial Health Officer, WorkSafeBC and the College of Dental Surgeons of BC.
Please see the following press release from the British Columbia Dental Association:
Dental Offices Not Open for Full Services May 19
May 14, 2020, 12:00pm: The BC Dental Association (BCDA) advises patients that dental offices will not be returning to regular practice May 19. Full dental services, including hygiene care, will be introduced gradually and when it is safe to do so. As evidenced in other provinces, there is no singular approach to restarting services. Plans for BC will consider the different circumstances in various areas, including access to required personal protective equipment (PPE).
When Premier John Horgan announced the provincial government’s BC Restart Plan on May 6, many patients assumed dental offices would be returning to regular services on May 19. However, as the Premier and Provincial Health Officer, Dr. Bonnie Henry, confirmed in media briefings May 13, WorkSafeBC and public health officials have begun to develop guidelines for various sectors, including dentistry, to extend services – but they have not been published yet.
As we can all appreciate, the guidelines to protect patients, dentists and dental staff need to be aligned based on the epidemiology of managing the risk of COVID-19 in BC.
On May 13, Dr. Henry indicated that new guidelines are currently being worked on with regulators, including the College of Dental Surgeons of BC, “Direction is going to be provided, and we’re working on that with the regulatory authorities, the colleges for all the regulated health professions, on incremental changes and the guidance they need to move forward over the next couple of weeks.”
“Dental teams are experts at infection control and dentists want to ensure their practices are appropriately set up to comply with physical distancing and other particular requirements to reduce the transmission of COVID-19”, says BCDA spokesperson, Dr. Alastair Nicoll.
Dr. Nicoll continued, “Dental offices have been limited to tele-dentistry and emergency care since March 23. When the public health orders change, and patients begin returning to dental offices, the dental visit will look different. For example, chairs, magazines and toys will be removed from waiting rooms, and the receptionist may be sitting behind a plexiglass screen. Patients will also be asked different health screening questions when making their appointment and on the day of their appointment; and asked to clean their hands before and after their appointment. These and other changes will be communicated by your dental office once the new guidelines are published.”
“By all means, dental patients should contact their dentist to schedule an appointment, but please understand that until further direction is provided by the Provincial Health Officer and the College of Dental Surgeons of BC, dentists are only permitted to provide emergency and urgent services.”, said Dr. Nicoll.
BCDA encourages patients to contact their dentist for any dental emergency or dental concern. If you’re looking for a dentist, visit BCDA’s YourDentalHealth.ca website.
Cary Chan, Manager, Communications & Public Affairs
BCDA
May 3, 2020
Hi Everyone,
We miss you!
It has now been a month and a half since we closed our office for routine dental care due to the COVID-19 pandemic.We hope that this finds you all healthy and hopefully finding a few moments of peace and joy during this unprecedented time.I know that I am trying to make the most of it by enjoying some sunshine in my yard and tackling some projects around our house.
I thought I would touch base with you all regarding where we go from here.I am not sure if you are aware that Premier Horgan announced last week that dentistry will be one of the first sectors to open back up.We are anxiously awaiting more guidance from the provincial health authority and our dental college as to what extra precautions we will be putting in place to protect both our lovely patients and our amazing team.Our biggest concern is how to keep both our patients and our team healthy and safe during this all.As soon as we know more, we will be getting ready to welcome you back to our office.I know that many of you have dental concerns that need to be taken care of very soon before they become problematic.
As always, if you do have a dental emergency or just need some advice on how to proceed until you can be seen, please do not hesitate to call the office.My cell phone number is on the voicemail message so that you can reach me.
Dr. Robyn Moreau
March 18, 2020
We are sure that you have heard in the media that there was a confirmed case of COVID-19 at the Pacific Dental Conference that was recently held in Vancouver on March 5-7th. We wanted to reach out to you to keep you informed of up to date information that has been given to us by our governing bodies and the Provincial Health Team.
While our dentists were present at the Pacific Dental Conference and did return to work the following week (March 09th), we did so as it had not been announced that there was a possible case. We were informed by the Pacific Dental Conference on March 12th of the confirmed case and they advised us to monitor for symptoms but take no other measures. As our team was feeling healthy, we continued as usual treating our patients. As of yesterday afternoon, the province, the College of Dental Surgeons of BC and BC Health Services has instructed us to cease treating non-emergent patients, which we have done in closing our office.
Please take comfort in knowing that none of our team has any symptoms and has been back in Kelowna since March 8th. In all steps of this unprecedented situation we have followed all recommendations from our Dental College, and the Provincial Health Services. The risks of exposure to our dentists at the Conference are still considered low and the recommendation to self-isolate is a precaution we are taking seriously.
As a Dental Office, on a daily basis we go above and beyond in exercising the highest levels of cleanliness and sterilization. We are proud to have always adopted the highest standards in our practice and practice them daily.
If you have any concerns or are unsure about symptoms, please contact the provincial health link at 811 or 1-888-COVID19 or complete the online assessment. We will continue to follow the recommendations of the BC Provincial Health and the College of Dental Surgeons of BC.
The College of Dental Surgeons of BC has advised us to cancel all elective and non-essential dental services immediately until further notice. We have closed the office as of last night and Dr. Moreau and Dr. Martin are self-isolating until Sunday, March 22nd as recommended. After March 22nd, Dr. Moreau will be handling patients who require immediate treatment due to infection, acute pain and/or trauma. Please call the office if you are having a dental emergency to receive the emergency number.
Thank you for reaching out with your questions, we will be in contact with any updates that we may have.
We hope that everyone stays healthy out there and that our society can return to normal as soon as possible once this pandemic has passed.
Dr. Robyn Moreau, Dr. Tom Martin and the team at Kelowna Family Dental
Let’s be honest.No one really wants to have a filling or root canal done.We get it!But it happens to the best of us. Whether it is because you haven’t seen a dentist for 5 years, you love candy or you got hit in the face by a hockey puck, life happens and sometimes things happen to your teeth that need to be treated.Either way, we understand that you would rather not have this done, today or any other day.
So what can you do to help yourself avoid having these treatments done?We are going to explore that over our next few blog posts in a series we are calling Prevention is Key.Stay tuned as we explore different avenues to prevent some dental issues.
As this is the first post about prevention, let’s start at the beginning with the most basic of all the prevention techniques:
Routine examinations by your dentist
Why is this important?If we are going to prevent something from happening, we need to be at least one step ahead of it and identify factors that put you at risk for something happening.Once we can identify the risks, we can do things to either avoid them or to help manage the risks.But if we don’t know the risks are there and we let them continue unchecked, it is more likely that something negative will happen.
What do we mean by this?
Let’s take a toddler who likes to go to bed with a bottle for an example.If no one has told his new parents that milk has natural sugars in it that can cause cavities to form on his teeth, they may put milk in his bottle because milk is his favourite.As he sips on the milk before he falls asleep, the sugars in the milk feed the bacteria that cause the cavities.Since he is doing this after he went to bed, the milk is not brushed off his teeth.After months and months of this, he develops cavities on his baby teeth that now need to be filled.But, if they had brought him to the dentist for an exam before this happened, we could have helped educate them on how milk in bottles at night can cause cavities.The parents then could have chosen to put water in his bottle instead and lowered the chances of their little boy having early childhood decay.I am sure that you would agree with me that in this scenario, knowledge would empower the parents to make the best decision for their child.No judgement here, just illustrating a particular situation that happens sometimes when parents aren’t aware.
And what about the father who likes to play recreational hockey with his buddies?They are just playing for fun on Tuesday nights and celebrate with beer and chicken wings afterwards.No one wears a sports guard or full face shield as it is just for fun.But then someone’s shot goes awry and dad gets a puck to the mouth and breaks 3 of his front teeth.No beer for dad tonight – he’s off to a see a dentist for an emergency visit and may lose some teeth!But if he had discussed his love for playing hockey with his dentist, they could have made him a fun coloured sports guard to wear when he is playing or discussed getting a full face shield for his helmet to protect his teeth from stray pucks. And who knows, he may have even told his friends to do the same!
There are many risk factors your dentist can identify during exams that help prevent dental issues down the road.Do they see wear on your teeth?You may be grinding your teeth and a night guard would help protect your teeth when you sleep.Is plaque forming on a specific tooth?They can point this out for you and help you find a way to clean it better to prevent a cavity.Are your gums red and swollen?They can identify issues causing this and help you correct them to avoid gum disease.
It is hard to go into detail here without going on forever about all the possible scenarios your dentist is looking for and thinking of at your visit.We will try to go into more detail about common ones over the next few blogs in this series for you.But basically, when you are in for an exam with your dentist, he or she is looking for:
the overall health of the tissues and bones that form your head and neck
lumps and bumps – these could be a sign of an infection, a cyst or oral cancer
broken or decayed teeth
early signs of cavities
gum health and signs of gum disease
the condition of the dental work you have in your mouth – crowns, fillings, dentures, retainers, etc.
how your teeth fit together
signs of grinding or clenching
the function of your TMJ (temporomandibular joint) – your jaw joint
anything else that doesn’t look right
We can’t prevent or avoid everything but the more we try, the healthier your mouth will be.So do what you can at home to help protect your mouth and visit your dentist regularly to identify risks and early signs of issues.And follow along as we go through as many prevention tips and strategies as we can for you over the next few posts!
Fissure sealants are a great way to help prevent cavities from forming in the deep grooves of your teeth. Specifically molars and premolars, as they more commonly have these deeper grooves. Usually, we do these on children’s teeth as they are most likely to get cavities in these locations, but they can be done at any age.
A fissure sealant is a resin-based coating painted into the grooves of the teeth that helps prevent bacteria from getting in the grooves and helps prevent cavities. They are simple, easy to do and do not hurt so kids don’t mind having them done either!
Let’s quickly run through the process of a fissure sealant being placed:
1 – The deep groove susceptible to a cavity is identified.
2 – The groove is cleaned and the tooth enamel is prepared for the fissure sealant to be placed.
3 – The tooth is dried and the fissure sealant is applied to the prepared enamel surface. Don’t worry, it goes on pink but cures into a white material.
4 – The fissure sealant material is hardened with a blue curing light.
5 – The tooth’s deep grooves have now been fissure sealed to protect them from the bacteria that cause decay.
Filling these deep grooves in with fissure sealants helps prevent bacteria from getting into these grooves and also makes it easier to clean the tooth with your toothbrush. Fissure sealants are a great preventative measure you can take for your teeth or your children’s teeth.
Talk to us today to see if fissure sealants would work for you.
At Kelowna Family Dental, we love working with kids. So much so that we started Kids Club to help encourage and reward our young patients to take care of their teeth!
What is Kids Club?
Kids Club is a draw that we run for our younger patients. When they have a check up exam and cleaning with Dr. Robyn and have no cavities, we enter their name into the draw. As long as they are 15 years old and younger, and had a cavity-free check up, they are entered.
We hope that this helps to motivate all of our young patients to work hard on their brushing and flossing to keep their mouths and teeth healthy. Learning these important life skills at a young age can set them up for a lifetime of healthy teeth.
What can I win?
The winner of each Kids Club draw gets to choose a prize:
a $25 gift card from Toys’ R’ Us, or,
a $25 gift card from Orchard Park Shopping Centre
How do I win?
Book a check up exam and cleaning for your child aged 15 years or younger
Your child earns a clean bill of dental health from Dr. Robyn
Your child puts his or her name in the draw and hopefully wins the draw
Best of luck to all of our cavity-free kids in Kids Club!
Did you wake up with a toothache, or break a tooth? Do you have swelling in your mouth? No matter the dental emergency, the next question is “Now what?”
First things first, take a deep breath and call our office at 250-762-2223. If we are not open, our voicemail has instructions for who to call in the case of a dental emergency. Even if we are closed for holidays or a long weekend, we always have emergency coverage for our patients because you never know when a dental emergency will happen. Call us so we can help.
What will happen in the case of a dental emergency?
Well first, if we are open, our receptionists will schedule you an appointment with Dr. Moreau as soon as possible to assess the situation. She will diagnose your problem and help you come to a decision as to how to treat it. Depending on the dental emergency you are having, this could mean anything from a filling being needed to repair a cavity or broken tooth, a root canal to treat an infected tooth or an extraction to remove a non-salvageable tooth. There are many possible dental emergencies and the treatment options for each are unique to each situation. Depending on the severity of the emergency, sometimes a prescription or a referral to a specialist may be necessary. The most important step for us though is getting you out of pain and treating infection. So the sooner we are able to see you, the better.
If we are not open, please call our emergency number listed on our answering machine. Most likely, you will be calling Dr. Moreau at home. If not, it will be one of her trusted colleagues here in town covering for her while we are away. Either way, the dentist you reach will do their best to help you over the phone. Often, simply answering your questions and scheduling you an appointment for the next business day is all it takes. In the case of a more serious emergency, Dr. Moreau may meet you at the office for treatment as necessary. The best thing you can do when dealing with a dental emergency is phone us so we can help.
This child broke her tooth during a soccer tournament. Dr. Moreau was able to ensure there was no severe damage to the tooth from the x-ray and exam, and was even able to fix it with a filling at the same appointment!
Let’s take a toddler who likes to go to bed with a bottle for an example.
And what about the father who likes to play recreational hockey with his buddies?
A fissure sealant is a resin-based coating painted into the grooves of the teeth that helps prevent bacteria from getting in the grooves and helps prevent cavities. They are simple, easy to do and do not hurt so kids don’t mind having them done either!
What can I win?
