Dr. Sue Randhawa Retires

As many of you may already be aware, Dr. Sue Randhawa, a Kelowna dentist, retired earlier this year after practicing here for 30 years.  She is looking forward to slowing down and spending more time with her family.  It was with great pleasure and excitement that we worked with Dr. Randhawa to welcome her patients to our dental office.  We have known Dr. Randhawa for over 3 years now and are excited to get to know her wonderful patients!

We are located just down the hall from Dr. Randhawa’s office so it will be easy for her patients to find us.  We share many of the same practice values as her so we anticipate a smooth transition for her patients.  What we can offer over and above the excellent dental work that Dr. Randhawa did is expanded hours and two full time Registered Dental Hygienists, making booking your appointments easier.  Our friendly team will welcome you to our office and help you maintain a healthy comfortable smile.

Dr. Randhawa has given us all of the charts and x-rays for her patients so we are able to reference their records and treatment plans.  We offer digital x-rays so the next time her patients are due for x-rays, we will provide digital ones which have even less radiation than the traditional film ones.  

Have any questions about continuing your dental care at our office?  Please feel free to give us a call at 250-762-2223 to discuss them.  We would love to hear from you.

And please join us in wishing Dr. Randhawa a happy retirement!

New COVID-19 Protocols

Updated November 22, 2020

Following Dr. Bonnie Henry’s latest COVID-19 orders, masks are now mandatory in our clinic for all persons over age 2.  They can be removed when treatment is being performed but must be worn throughout the clinic otherwise.  Those with a medical condition that prevents them from wearing a mask will be required to wear a face shield.  We will continue to update you as the situation evolves.  Thank you for your patience with our extra COVID precautions.

In response to BC opening up dental offices in Phase 2 of the Reopening Plan, we are excited to announce that we are seeing patients again!  Please bear with us as we enter this new phase and adapt to all of the new protocols we have put in place.

We have missed seeing your smiling faces so much!  It is really hard to believe that we last saw patients in the middle of March.  We truly hope that you all were safe and healthy through all of this and those that had dental emergencies, we will be seeing you first!  

It has been really hard on me to not be able to treat your pain and discomfort.  I became a dentist so that I could help people – I know that closing our office through this time has helped flatten the curve in BC and has been worth it in that respect, but it does sting to not be able to help our amazing patients when they need us.  We really do love treating our patients!

New Protocols 

So, in order to help our amazing patients and keep our patients and team as healthy as possible, we have instituted new protocols around the office:

  • When you speak to our team members on the phone to schedule or confirm an appointment, they will be asking you screening questions to see if it is appropriate for us to see you for a dental appointment.  This is a precaution we are taking to be able to protect our patients and team members.
  • If you are sick, have been in contact with someone with suspected or diagnosed COVID-19 or have returned from outside of Canada in the last 14 days, please reschedule your dental appointment for 14 days from now.
  • Please wear a mask to your appointment.
  • We ask that you do not come more than 5 minutes early for your appointment as we are trying to minimize the number of people in the office at one time. 
  • Please come alone to your appointment – leave kids and spouses at home where possible.  If you must bring a parent/caregiver due to your child’s age or the patient requiring assistance, please only bring one caregiver to minimize the number of people in the office at one time.
  • When you enter the office, please wait at our screening station directly inside the door.  A team member will offer you hand sanitizer and go through the screening questions with you again.  They will then take your temperature.  If nothing out of the ordinary comes up with this screening, you will be taken to your room.  In the room, we will also be taking a reading of your oxygen saturation ( a simple finger test ).  All of these screening measures are to ensure it is safe for us to treat you during this time.

  • Any patient who is suspected of having COVID-19 will be rescheduled for 14 days.  If they have a dental emergency, we will arrange to manage them over the phone or arrange for emergency treatment in a facility that is set up to manage COVID-19 patients.
  • Prior to dental treatment, we will have you do a rinse with a hydrogen peroxide solution.
  • Please maintain physical distancing of at least 2 meters (6 feet) while in the office.

  • We have removed most of the chairs from our reception area to allow for proper physical distancing and placed decals on the floor as a reminder.
  • We have installed a barrier in the reception area to protect our reception team.

  • We have made the decision to go above and beyond the current government recommendations for personal protective equipment (PPE) in the dental field.  We feel it is important to go the extra step during Phase 2 of reopening to keep both our team and our patients healthy.  So you will notice that our team is wearing gowns and face shields during your appointment in addition to our usual masks and gloves. Please bear with us while we get used to wearing all of this for your treatment.  We wear new gowns, masks and gloves for each patient and disinfect our face shields and eye wear between patients.
  • We have always had a high standard for infection control and prevention in our office.  All dental tools are heat-sterilized between patients and all treatment rooms are disinfected between patients.  We will continue to follow our high level of this as well as increasing the frequency that we clean common areas such as door knobs, reception room chairs and reception counters.  
  • For the time being, we may be modifying how we do some of our procedures to limit the risk of transmission of COVID-19, so please bear with us when things are done a little differently than usual.

For patients with preexisting conditions that put them at higher risk, please inform us when we call to schedule an appointment.   Common conditions that put you at higher risk for COVID-19 include:

  • Over the age of 70
  • Lung disease
  • Heart disease
  • Diabetes
  • Immunocompromised or Immunosuppressed patients
Please, if you have any questions or concerns about our new protocols, please ask us. This is an unprecedented situation that we are all learning about as we go and following the recommendations of our Provincial Health Officer, WorkSafe BC, the BC Centre for Disease Control and the College of Dental Surgeons of BC.  As the situation in BC changes and (hopefully) we continue to move forwards into Phase 3 and beyond, we will begin to relax some of our extra precautions back to a more normal level of infection control and prevention.



Rebooking Appointments

You missed your appointment with us…now what?

We are working our way through our list of patients who need appointments for dental treatment and for cleanings.  Shirley is on the phone calling away to get ahold of everyone and get them scheduled.  It will take us a bit of time to get everyone caught up but we will get there.  I promise, we haven’t forgotten about you.

If you would like to be seen sooner or have a dental issue you think we should look at, please call the office at 250-762-2223 Monday to Wednesday 8:00-4:30 and Thursday 7:00-3:30.   You can also email us at info@kelownafamilydental.ca.  

As we all know, this is a very fluid situation that has the potential to change daily.  We are monitoring the recommendations for our field and will adjust our protocols as needed accordingly.

Thank you everyone for your understanding during our closure these last few months.  We know it has been a hard time for most people with closures of services, concerns about the health and wellbeing of family and friends and loss of work for many.  We truly appreciate your support and confidence in our dental practice and are looking forward to seeing you all.


Dr. Robyn Moreau, Dr. Tom Martin and the whole team at Kelowna Family Dental

COVID-19 Information

May 24, 2020

As the Province of BC has lifted the shutdown on non-essential dental services, we are busy preparing our plan to reopen our dental office safely.  Our primary concern is the health and safety of our patients and team.  Please bear with us while we source the extra PPE we are implementing to keep everyone safe.  We will update you once we have a set opening date.  Right now, we are subject to shipping times.

May 14, 2020

We continue to patiently wait for an update on when we can reopen from the Provincial Health Officer, WorkSafeBC and the College of Dental Surgeons of BC.

Please see the following press release from the British Columbia Dental Association:


Dental Offices Not Open for Full Services May 19

May 14, 2020, 12:00pm: The BC Dental Association (BCDA) advises patients that dental offices will not be returning to regular practice May 19. Full dental services, including hygiene care, will be introduced gradually and when it is safe to do so. As evidenced in other provinces, there is no singular approach to restarting services. Plans for BC will consider the different circumstances in various areas, including access to required personal protective equipment (PPE).

When Premier John Horgan announced the provincial government’s BC Restart Plan on May 6, many patients assumed dental offices would be returning to regular services on May 19. However, as the Premier and Provincial Health Officer, Dr. Bonnie Henry, confirmed in media briefings May 13, WorkSafeBC and public health officials have begun to develop guidelines for various sectors, including dentistry, to extend services – but they have not been published yet.

As we can all appreciate, the guidelines to protect patients, dentists and dental staff need to be aligned based on the epidemiology of managing the risk of COVID-19 in BC.

On May 13, Dr. Henry indicated that new guidelines are currently being worked on with regulators, including the College of Dental Surgeons of BC, “Direction is going to be provided, and we’re working on that with the regulatory authorities, the colleges for all the regulated health professions, on incremental changes and the guidance they need to move forward over the next couple of weeks.”

“Dental teams are experts at infection control and dentists want to ensure their practices are appropriately set up to comply with physical distancing and other particular requirements to reduce the transmission of COVID-19”, says BCDA spokesperson, Dr. Alastair Nicoll.

Dr. Nicoll continued, “Dental offices have been limited to tele-dentistry and emergency care since March 23. When the public health orders change, and patients begin returning to dental offices, the dental visit will look different. For example, chairs, magazines and toys will be removed from waiting rooms, and the receptionist may be sitting behind a plexiglass screen. Patients will also be asked different health screening questions when making their appointment and on the day of their appointment; and asked to clean their hands before and after their appointment. These and other changes will be communicated by your dental office once the new guidelines are published.”

“By all means, dental patients should contact their dentist to schedule an appointment, but please understand that until further direction is provided by the Provincial Health Officer and the College of Dental Surgeons of BC, dentists are only permitted to provide emergency and urgent services.”, said Dr. Nicoll.

BCDA encourages patients to contact their dentist for any dental emergency or dental concern. If you’re looking for a dentist, visit BCDA’s YourDentalHealth.ca website.

Cary Chan, Manager, Communications & Public Affairs

May 3, 2020

Hi Everyone,

We miss you!

It has now been a month and a half since we closed our office for routine dental care due to the COVID-19 pandemic.  We hope that this finds you all healthy and hopefully finding a few moments of peace and joy during this unprecedented time.  I know that I am trying to make the most of it by enjoying some sunshine in my yard and tackling some projects around our house.

I thought I would touch base with you all regarding where we go from here.  I am not sure if you are aware that Premier Horgan announced last week that dentistry will be one of the first sectors to open back up.  We are anxiously awaiting more guidance from the provincial health authority and our dental college as to what extra precautions we will be putting in place to protect both our lovely patients and our amazing team.  Our biggest concern is how to keep both our patients and our team healthy and safe during this all.  As soon as we know more, we will be getting ready to welcome you back to our office.  I know that many of you have dental concerns that need to be taken care of very soon before they become problematic.  

As always, if you do have a dental emergency or just need some advice on how to proceed until you can be seen, please do not hesitate to call the office.  My cell phone number is on the voicemail message so that you can reach me.

Dr. Robyn Moreau

March 18, 2020

We are sure that you have heard in the media that there was a confirmed case of COVID-19 at the Pacific Dental Conference that was recently held in Vancouver on March 5-7th. We wanted to reach out to you to keep you informed of up to date information that has been given to us by our governing bodies and the Provincial Health Team. 

While our dentists were present at the Pacific Dental Conference and did return to work the following week (March 09th), we did so as it had not been announced that there was a possible case.  We were informed by the Pacific Dental Conference on March 12th of the confirmed case and they advised us to monitor for symptoms but take no other measures.  As our team was feeling healthy, we continued as usual treating our patients.  As of yesterday afternoon, the province, the College of Dental Surgeons of BC and BC Health Services has instructed us to cease treating non-emergent patients, which we have done in closing our office.

Please take comfort in knowing that none of our team has any symptoms and has been back in Kelowna since March 8th.  In all steps of this unprecedented situation we have followed all recommendations from our Dental College, and the Provincial Health Services.  The risks of exposure to our dentists at the Conference are still considered low and the recommendation to self-isolate is a precaution we are taking seriously.

As a Dental Office, on a daily basis we go above and beyond in exercising the highest levels of cleanliness and sterilization.  We are proud to have always adopted the highest standards in our practice and practice them daily. 

If you have any concerns or are unsure about symptoms, please contact the provincial health link at 811 or 1-888-COVID19 or complete the online assessment.  We will continue to follow the recommendations of the BC Provincial Health and the College of Dental Surgeons of BC. 

The College of Dental Surgeons of BC has advised us to cancel all elective and non-essential dental services immediately until further notice.  We have closed the office as of last night and Dr. Moreau and Dr. Martin are self-isolating until Sunday, March 22nd as recommended.  After March 22nd, Dr. Moreau will be handling patients who require immediate treatment due to infection, acute pain and/or trauma.  Please call the office if you are having a dental emergency to receive the emergency number.

Thank you for reaching out with your questions, we will be in contact with any updates that we may have. 

We hope that everyone stays healthy out there and that our society can return to normal as soon as possible once this pandemic has passed.

Dr. Robyn Moreau, Dr. Tom Martin and the team at Kelowna Family Dental


May Colouring Contest

As the kids are home during this time of COVID-19, we want to encourage them to stay active and busy.  To make it fun, we will be having a coloring contest! 🎨🎨🎨

Participants will have a chance to win 🎁 a $25 gift card to Mosaic Books!🎁

All children living in Kelowna, West Kelowna and Lake Country are welcome to participate. Simply grab a colouring sheet here and post a picture of the artist with their final masterpiece to our Facebook page under the contest post.  Feel free to share this with friends and family in the area so that they can participate too!

The winner will be announced on June 1st, 2020!🏆🏆🏆

Happy colouring!🙌  We can’t wait to see your masterpieces!


Prevention: Flossing

We all, hopefully, brush our teeth twice a day already with a fluoride-containing toothpaste.  If you don’t, please start today!  But what about floss?


In light of the ongoing COVID-19 pandemic and our mandate to stay home and social distance to protect the greater population and flatten the curve, I thought we should discuss one way to help prevent cavities from forming during this time.  Flossing!

Flossing gets a bad wrap because people don’t want to do it but it is so important to your oral health!  When you don’t floss, you miss cleaning 35% of your tooth surface area.  This allows bacteria to sit between your teeth and grow.  As they grow, they start to release acids which weaken the enamel of your teeth causing cavities.  It also irritates your gum tissue which over time causes your gums and bones around your teeth to shrink away causing periodontal (gum) disease.  The simple solution?  Start flossing tonight!

How do you floss properly?

First of all, the best time of day to floss is before you go to sleep.  This allows you to remove all of the plaque that built up during the day so that your teeth are clean while you sleep.  If that doesn’t work for you, just try to do it once every day to take the plaque off.  Anytime of day is better than not at all.

Does the type of floss matter?  Yes, to a certain extent.  String floss is the best option because you can adapt it to your teeth the best.  But, again, any flossing is better than nothing so do you best with what works for you.  We can help improve your technique if you ask us at your next appointment.

Now for the technique.  Wrap a metre long piece of string floss around your two middle fingers.  flossThis lets you use your index fingers and thumbs to maneuver the floss.  When you slide the floss between two of your teeth, make sure you are gentle.  Once you are through the contact area, you want to hug one of the teeth in a C-shape and slide the floss up and down in a shoe-shine motion, making sure you go below the gums as far as it will go.


Then hug the other tooth in the contact area and repeat.  

Pull back through the contact area and switch to a new section of floss.  Continue doing this for all of your teeth.  And make sure you floss the backside of your farthest back teeth even though they don’t have a contact.  Plaque still builds up there and needs to be removed.  When you have finished, ball the floss up and throw it in the garbage.  Do not flush floss!  It is not good for your plumbing.


Let us know how you are doing with your flossing at your next visit.  Are you struggling with the technique?  Ask us to show you!

Prevention is Key

Let’s be honest.  No one really wants to have a filling or root canal done.  We get it!  But it happens to the best of us.   Whether it is because you haven’t seen a dentist for 5 years, you love candy or you got hit in the face by a hockey puck, life happens and sometimes things happen to your teeth that need to be treated.  Either way, we understand that you would rather not have this done, today or any other day.

So what can you do to help yourself avoid having these treatments done?  We are going to explore that over our next few blog posts in a series we are calling Prevention is Key.  Stay tuned as we explore different avenues to prevent some dental issues.

As this is the first post about prevention, let’s start at the beginning with the most basic of all the prevention techniques:  

Routine examinations by your dentist

dentist exam

Why is this important?  If we are going to prevent something from happening, we need to be at least one step ahead of it and identify factors that put you at risk for something happening.  Once we can identify the risks, we can do things to either avoid them or to help manage the risks.  But if we don’t know the risks are there and we let them continue unchecked, it is more likely that something negative will happen.

What do we mean by this?

toddler bedtimeLet’s take a toddler who likes to go to bed with a bottle for an example.  If no one has told his new parents that milk has natural sugars in it that can cause cavities to form on his teeth, they may put milk in his bottle because milk is his favourite.  As he sips on the milk before he falls asleep, the sugars in the milk feed the bacteria that cause the cavities.  Since he is doing this after he went to bed, the milk is not brushed off his teeth.  After months and months of this, he develops cavities on his baby teeth that now need to be filled.  But, if they had brought him to the dentist for an exam before this happened, we could have helped educate them on how milk in bottles at night can cause cavities.  The parents then could have chosen to put water in his bottle instead and lowered the chances of their little boy having early childhood decay.  I am sure that you would agree with me that in this scenario, knowledge would empower the parents to make the best decision for their child.  No judgement here, just illustrating a particular situation that happens sometimes when parents aren’t aware.

hockeyAnd what about the father who likes to play recreational hockey with his buddies?  They are just playing for fun on Tuesday nights and celebrate with beer and chicken wings afterwards.  No one wears a sports guard or full face shield as it is just for fun.  But then someone’s shot goes awry and dad gets a puck to the mouth and breaks 3 of his front teeth.  No beer for dad tonight – he’s off to a see a dentist for an emergency visit and may lose some teeth!  But if he had discussed his love for playing hockey with his dentist, they could have made him a fun coloured sports guard to wear when he is playing or discussed getting a full face shield for his helmet to protect his teeth from stray pucks.  And who knows, he may have even told his friends to do the same!

There are many risk factors your dentist can identify during exams that help prevent dental issues down the road.  Do they see wear on your teeth?  You may be grinding your teeth and a night guard would help protect your teeth when you sleep.  Is plaque forming on a specific tooth?  They can point this out for you and help you find a way to clean it better to prevent a cavity.  Are your gums red and swollen?  They can identify issues causing this and help you correct them to avoid gum disease.

dentist exam

It is hard to go into detail here without going on forever about all the possible scenarios your dentist is looking for and thinking of at your visit.  We will try to go into more detail about common ones over the next few blogs in this series for you.  But basically, when you are in for an exam with your dentist, he or she is looking for:

  • the overall health of the tissues and bones that form your head and neck
  • lumps and bumps – these could be a sign of an infection, a cyst or oral cancer
  • broken or decayed teeth
  • early signs of cavities
  • gum health and signs of gum disease
  • the condition of the dental work you have in your mouth – crowns, fillings, dentures, retainers, etc.
  • how your teeth fit together
  • signs of grinding or clenching
  • the function of your TMJ (temporomandibular joint) – your jaw joint
  • anything else that doesn’t look right

We can’t prevent or avoid everything but the more we try, the healthier your mouth will be.  So do what you can at home to help protect your mouth and visit your dentist regularly to identify risks and early signs of issues.  And follow along as we go through as many prevention tips and strategies as we can for you over the next few posts!